Terms & Conditions
Clear, transparent terms designed to protect both our clients and Shine Blue Cleaning Services Ltd — ensuring full clarity before you book.
1. Introduction
These Terms & Conditions apply to all services provided by CMH Cleaning Services Ltd (operating as Shine Blue Cleaning Services Ltd). By booking a service with us, you confirm acceptance of these Terms.
Nothing in these Terms affects your statutory rights under UK consumer law.
2. What's Included as Standard
We believe in being upfront about scope. Our cleans are comprehensive, with no hidden exclusions on the essentials.
Appliances — Cleaned Inside and Out
End of Tenancy, Deep Cleaning and After Builders cleans all include the following appliances cleaned internally and externally as standard, at no extra charge:
- Oven — including interior, racks, trays and glass
- Fridge and freezer — including interior shelves, drawers and seals
- Washing machine — including drum, door seal and detergent drawer
- Dishwasher — including interior, filter and seals
Mould and Limescale Treatment
Surface mould and limescale — such as around bathroom sealant, grout, tiles, taps and shower screens — are treated as standard in our deep and end of tenancy cleans. We use appropriate products to clean and reduce these as far as the surface allows.
Note: Long-standing structural mould caused by damp or infiltration, and severe scale damage embedded over years, fall outside the scope of a cleaning service and may require specialist remediation or property maintenance. Where we identify such cases, we'll flag them to you transparently before or during the clean.
Freezer Preparation
So we can clean your freezer thoroughly and safely, we ask that it be switched off and defrosted in advance — ideally the day before your appointment. This simply ensures the best possible result; just let us know if you have any questions about preparing it.
3. General Terms
3.1 Service Coverage
We operate across London and surrounding areas, and nationwide, subject to availability.
3.2 Property Description & Quote Accuracy
All quotations are based on the information provided at the time of booking. If the actual property differs significantly from what was described — for example in size, number of rooms or bathrooms, level of soiling, volume of furniture, post-construction debris, additional kitchens or outbuildings — we may need to adjust the quotation or scheduled time to reflect the true scope of work.
Where this happens, we'll always communicate any change to you before continuing, so there are no surprises. This includes properties booked under an incorrect size or with undeclared additional areas.
3.3 Access
Safe and uninterrupted access to the property must be provided. Delays exceeding 30 minutes from the agreed start time may affect the time available for the clean or incur a waiting charge, which we'll discuss with you at the time.
3.4 Utilities
Working electricity, hot water and adequate lighting need to be available during the service. For end of tenancy cleans, the property should be fully vacated of belongings before we arrive, unless agreed otherwise.
3.5 Parking & Congestion Charges
Where applicable, parking costs, congestion charges or access fees are confirmed with you in writing beforehand and are not included unless stated.
4. Pricing & Payments
4.1 Deposits & Payments
A deposit may be required to secure your booking. The remaining balance is due on completion, unless agreed otherwise in writing.
4.2 Exceptionally Heavy Conditions
Most cleans are fully covered by your quoted price. In rare cases where a property is in an exceptionally neglected, heavily soiled or post-construction condition beyond what was described, additional time may be needed. We'll always agree any adjustment with you before continuing the work.
4.3 Overdue Invoices
For commercial and account clients, Shine Blue Cleaning reserves the right to recover reasonable interest and administrative costs on overdue invoices where legally permitted.
5. Service Terms
5.1 Property Preparation
The property should be reasonably accessible before the service begins. Where building works, contractors or other interruptions are ongoing during the clean, this may affect results and completion times.
5.2 Scope of Cleaning
Our cleans cover the agreed areas thoroughly. As with any cleaning service, certain pre-existing conditions sit outside what cleaning alone can resolve — for example permanent stains set into surfaces, paint marks, scratches, structural mould from damp, or general wear and tear. Where we spot something like this, we'll let you know rather than leave you guessing.
5.3 After Builders Cleaning
After builders and post-construction cleans remove construction dust and debris to a high standard. Because fine dust can continue to settle from surrounding works for a short time afterwards, a small amount of resettling is normal and not a reflection of the clean itself.
6. Cancellations & Refunds
6.1 Cancellation Policy
- More than 48 hours' notice: Free cancellation.
- Less than 48 hours' notice: The deposit may be retained.
- Same-day cancellation, refusal of access or failed entry: The full booking charge may apply.
6.2 Refund Policy
Refunds are assessed on a case-by-case basis. We always ask for a reasonable opportunity to return and address any legitimate concern first — see our re-clean guarantee below — before a refund is considered.
7. 7-Day Re-Clean Guarantee
We stand behind our work. We offer a 7-day re-clean guarantee on eligible services — significantly longer than the 48-hour window offered by most cleaning companies.
The guarantee applies where:
- The property remains unchanged after the service,
- No new occupants have moved in, and
- Any issues are reported to us within 7 days, with photo evidence.
If something's been missed, we'll come back and put it right.
8. Damage & Liability
Any damage claim should be reported within 48 hours of the service, with supporting photos or evidence, so we can investigate quickly and fairly.
Shine Blue Cleaning is not liable for pre-existing damage, normal wear and tear, faulty fixtures, poor or aged paintwork, or items that were not securely fitted. Our liability is limited to the value of the cleaning service provided.
Final Notes
Shine Blue Cleaning may update these Terms & Conditions periodically. The current version will always be published on this page.
Shine Blue Cleaning — Premium Cleaning Standards across East England.